XP Event Agenda

Featured Speakers

Stephen Thorne B.A., M.H.A – President, Pacific Dental Services,  Establishing the PDS leadership agenda, setting the leadership goals and strategic direction, crystallizing the opportunities that great leadership will bring. www.pacificdentalservices.com

Called the "apostle of appreciation," by the Globe and Mail, Canada's largest newspaper, and "creative and refreshing" by the New York Times, Chester Elton is co-author of several successful leadership books and is an in-demand speaker the world over.

Chester Elton's books have been translated into over 20 languages and have sold over half a million copies worldwide. The Carrot Principle by Simon & Schuster has been a New York Times and Wall Street Journal bestseller, and The 24-Carrot Manager has been called a "must read for modern-day managers" by Larry King of CNN. In 2006, The Invisible Employee, from John Wiley & Sons also made the New York Times Best-seller list.

As a motivation expert, Chester Elton has been featured in The Wall Street Journal, Washington Post, Fast Company magazine and the New York Times. He has also been a guest on CNN, Bloomberg Television, ABC's Money Matters MSNBC and on National Public Radio. A sought-after speaker and recognition consultant, Chester is the senior vice-president of the Carrot Culture Group with the O.C. Tanner Recognition Company.

However, the thing of which Chester Elton is most proud is that he is the father of four exceptional children!

Doug Lipp, an internationally acclaimed expert on customer service, leadership and diversity, motivates and challenges audiences around the world as a consultant and speaker.

Formerly the head of training at Disney Studio's Walt Disney University, Doug Lipp also worked at Disneyland where he provided the well known "Traditions" orientation program and other leadership courses. Pivotal in Doug's career with Disney was his experience in the mid 80's when the corporate culture changed from the arrogant: "we're the best, why change?" To the progressive: "don't rest on your laurels" powerhouse corporation that it remains today. Join Doug Lipp as he takes you on an entertaining and insightful journey behind the scenes to discover both the secret of Disney's success and how it has overcome spectacular challenges.

Doug Lipp is the author of six books, including his most recent book The Changing Face of Today's Customer, which proclaims the use of "cultural sense" in addition to common sense. It is endorsed by prestigious business leader Peter Ueberroth and One Minute Manager co author, Ken Blanchard. Doug Lipp is also the author of Even Monkeys Fall From Trees, about the balance of art and science for outstanding customer service.

The Water Coolers is a New York-based music and comedy group that uses Broadway talent to satirically celebrate the things we share around the water cooler every day – life, work, kids, husbands, wives, travel, technology – and trying to balance it all. Think Seinfeld set to music.

The act was conceived by consultant and former conference planner Sally Allen (National Skills Standards Board, Council on Hotel, Restaurant and Institutional Education) with actor/comedy writer Thomas Michael Allen (Tony n Tina's Wedding, Late Night with Conan O’Brien) and although it was created specifically for the meetings industry, the act crossed over and went mainstream in 2002. The Water Coolers enjoyed a smash Off-Broadway engagement in the Fall of 2002, did a limited national tour in 2003 and continue to make corporate and theatrical audiences roar all around the country. E! News Daily, E! Entertainment TV calls their show “the sleeper hit of the season!” The New York Times exclaims, "Office life's loss is show business's gain!" The Miami Herald raved THE WATER COOLERS is “like a big thumbs up at a shareholders meeting!” and The Chicago Sun Times says that THE WATER COOLERS is “Guaranteed to make you laugh!”