XP AWARDS

XP Award of Distinction

The Extraordinary Performance Program recognizes the exceptional behavior and actions of Team Members both hourly and salaried, who contribute to achieving the Pacific Dental Services' Mission.

Criteria

• Patient Satisfaction
• Team Excellence
• Operational or Financial Performance
• Contributes to the Perfect Patient Experience
• Sets up fellow Team Members for ideal performance
• Extends the PPE beyond their normal job requirements
• Promotes career development for self and others
• Participates in reward and recognition of fellow Team Members
• Develops and displays appropriate leadership skills
• Supports growth and innovation
• Promotes efficient internal processes
• Generates revenue through job performance
• Effectively executes processes

Examples

• Celebrates special occasions with Patients and Team Members
• Customizes service for Patients and fellow Team Members
• Demonstrates a "can-do" approach through proactive service gestures
• Actively solicits feedback on performance
• Implements personal improvement changes
• Shares new job knowledge with fellow Team Members
• Generates solutions to concerns or problems
• Mentors new Team Members on the job
• Models safe work behavior to encourage the behavior in others
• Accurately conducts business transactions
• Completes paperwork for processing items
• Maintains accurate records of transactions

The Extraordinary Performance Award evaluation and selection processes are designed to ensure that the program uses fair and consistent selection standards, as well as maintains the integrity of the award.

Evaluation Process

Step 1

Minimum Requirements (Initial Screening)

• Length of Service – A minimum of 6 consecutive months prior to the beginning of the XP Award Nominations.
• Discipline – No disciplinary write ups in the preceding 12 months.
• Attendance – Should be satisfactory for preceding 12 months

Nominees that meet the minimum requirements are deemed "eligible" and the nomination information is then forwarded by the XP Manager to the appropriate Regional Partner/National Support Executives for review and approval. Nominees who fail to meet the minimum requirements will be disqualified from consideration.

Step 2

Regional Partners/National Support Executives Review & Approval

• Regional Partners/National Support Executives (going forward know as "the Team") have an opportunity to review the nomination and either support or reject the nomination, as well as provide additional information.
• Regional/Executive either provides an approval or rejection of the nomination.
• For approved nominations, the Regional Partner/National Support Executive indicates the appropriate award level (Gold versus Platinum) based on what was documented on the nomination form.

All eligible nominations (including those rejected) are forwarded back to the XP Manager to consolidate and then returned to the team above for consideration.

Step 3

Selection Process

• The Team reviews all eligible nominations focusing on documented specific examples of "clearly outstanding" performance in the three nomination categories.
• The Team determines all XP award recipients from the pool of eligible nominees.
• From the Platinum Level awardees, one person in each category will be chosen by the Team as the Star Performer (Diamond XP Award winners). Out of these Diamond XP Award winners one will be chosen for the Award of Distinction.

All eligible nominations (including those rejected) are forwarded back to the XP Manager to consolidate and then returned to the team above for consideration.

Celebration Process

Team members who are selected to receive a Gold XP, Platinum XP, or Diamond XP Award are invited to the XP event. There they will be presented with a pin and certificate during the awards celebration of the XP event. Team members will not know what level of award has been achieved until the awards are presented.

Gold Award Winners

3% of Total Employees.
During the awards celebration all of the gold winners will be announced by job category and presented with their pin and certificate. They will remain on stage until their category is complete and their picture has been taken. We will continue this process until each job category have been announced and photographed.

Platinum Award Winners

1% of Total Employees
Next will be the Platinum award winners. The Platinum award winners will come up on stage receive their pin and plaque, they will then have their picture taken with Steve and then return to their seats.

Diamond Award Winners

The next group will be the Diamond Award winners.

There are seven categories of nominees

• Receptionist/Exit Clerk/Continuing Care Clerk
• Benefits Coordinator/Specialty Benefits Coordinator
• Dental Assistant/RDA/RDA-EF/Lead Assistant/Specialty Assistant
• Hygienist,
• Associate Dentist/Specialists/Owner Dentist
• Operations Manager/Regional
• National/Regional Support

Regional Partners will read a short bio on each winner and then present them with a pin and a crystal award. Winners will then take a picture with the presenter and a picture Steve and then exit the stage. Diamond Award winners will receive a $300 gift card and a 3 night stay at either the Newport Beach house or the Las Vegas Condo.

AWARD OF DISTINCTION

The Award of Distinction, the highest honor possible, is awarded once per year to a single recipient. Only Diamond XP award winners are eligible for the Award of Distinction. The Team will choose the Award of Distinction winner as the single person whose nomination(s) best demonstrate having "gone above and beyond all others"

The winner of this award will be announced by Steve Thorne and be the last award of the XP event. The Award of Distinction winner receives a crystal award, two round trip tickets up to $1500 total, a rental car, a $150 gift card, and a week’s stay at the Hawaii house. They will also receive an invitation to the XP event the following year.